Shipping policy

Shipping and Delivery

Where we deliver

We offer free delivery to mainland UK addresses. Some remote areas, including parts of the Scottish Highlands and offshore islands, may fall outside our standard delivery area or be subject to an additional charge. If your address is affected we will contact you after your order is placed.

We do not currently deliver outside the UK.

Delivery times

Our saunas are supplied to order, with lead times typically between 2 and 6 weeks depending on the model and finish. Some models may be available sooner where stock allows.

We confirm your expected delivery window after your order is placed, and contact you to arrange a delivery date once your order is ready to dispatch.

If we are unable to meet the delivery window we have confirmed to you, we will contact you as soon as possible with a revised date. You may accept the revised date or cancel your order for a full refund.

How your sauna is delivered

Your sauna arrives as a flat-pack kit on one or more pallets, delivered by a crane-equipped (hiab) vehicle. The driver offloads the pallets to your driveway or the kerbside.

Please note:

  • Delivery is a driveway or kerbside service. The driver will place the pallets in the most convenient accessible position, but cannot move them into your garden, through a property, or around obstacles.
  • You are responsible for moving the pallets from the delivery point to their final position. Pallets are heavy and you may need help or equipment available on the day.
  • The offloading area must be firm, level and clear, and your address must be accessible to a large crane-equipped vehicle. If you are unsure whether access is suitable, please contact us before ordering.
  • Someone aged 18 or over must be present to receive and sign for the delivery.

Before your delivery

Please make sure the delivery point is clear and accessible, and that you have arranged whatever help you need to move the pallets into position.

If our carrier cannot complete the delivery because access is unsuitable or nobody is available to receive it, a redelivery charge may apply.

On delivery

Please check the pallet for visible damage before signing. If the packaging is visibly damaged, note this on the delivery paperwork and contact us at hello@northcabin.co.uk as soon as possible.

Once delivered, check all components against the enclosed parts list before beginning assembly. If anything is missing, damaged or incorrect, contact us before you start.

Returns

If you change your mind, you may cancel under our Refund Policy. As these items travel by pallet freight and cannot be returned by post, return collection is arranged on your behalf and the cost is deducted from your refund. Full details are in our Refund Policy.

Contact

North Cabin is a trading name of BlueSilver Commerce Ltd (Company No. 17280106)
Office 7548, 58 Peregrine Road, Hainault, Ilford, Essex, IG6 3SZ
hello@northcabin.co.uk